Refund policy

RETURN & REFUND POLICY

At BEZELOR, we aim to ensure your complete satisfaction. However, if you're not fully happy with your purchase, we offer a 14-day return policy from the date of delivery.

You can request a return through the "My Orders" section in your customer account or by contacting us at support@bezelor.com.

RETURN PROCESS

To initiate a return or exchange, please:

  • Request it through your customer portal, or
  • Email support@bezelor.com with your order number and reason for the return or exchange.

NOTE: Return requests must be submitted within 14 calendar days of delivery. Requests made after this period will not be accepted.

RETURN SHIPPING & LABEL ELIGIBILITY ✔️

Customers pay return shipping costs for change-of-mind returns. BEZELOR pays return shipping costs for faulty-item returns. Returns must be sent to the warehouse address we provide once your request is approved. We have return centers in the UK and China.

Once a return label is issued, the item must be shipped within 14 calendar days. Labels expire after this period, and the return will no longer be accepted. Items shipped after expiration are not guaranteed to be refunded or received.

RETURN CONDITIONS

Returned items must:

  • Be in unused and perfect condition.
  • Include all original packaging, accessories, manuals, and promotional items
  • Be free from signs of wear, damage, or misuse

Items returned without original packaging or in poor condition may be subject to depreciation deductions or rejection.

We also accept returns for:

  • Manufacturing defects
  • Shipping errors
  • Incorrect items received

Once we receive and inspect the item, your refund will be issued within 14 business days to the original payment method.

ORDERS PAID WITH KLARNA

If your order was paid via Klarna, do not report the return via Klarna. That function is only for unprocessed refunds. We will handle the refund once the returned item is received and verified.

DEFECTIVE OR INCORRECT ITEMS

If you receive an incorrect item or a watch that is faulty on arrival, please notify us within 72 hours of delivery by emailing support@bezelor.com with:

  • Your order number
  • Clear photos of the issue

You may request a replacement or a full refund. Faults that appear after the first 72 hours are covered by our 12-month warranty below.

Items that arrive damaged in transit are handled the same way: contact us within 72 hours of delivery with your order number and clear photos of the parcel and the watch, and you can choose a replacement or a full refund. You do not pay anything to send a damaged item back.

12-MONTH WARRANTY

Every BEZELOR watch is covered by a 12-month limited warranty from the date of delivery against manufacturing defects, such as the movement stopping or running abnormally, or a fault in the crown, hands or dial.

The warranty does not cover accidental damage, impact or scratches; water damage (unless the watch is sold with a stated water-resistance rating and used within it); normal wear to straps, bracelets, glass and plating; batteries; tampering or repair by anyone other than us; or loss.

To make a claim, email support@bezelor.com with your order number, a short description of the problem and clear photos or a short video. Once we approve the claim, we will repair, replace or refund the watch, and BEZELOR pays the return shipping.

This warranty is in addition to your statutory rights under consumer law.

MISSING ITEMS

Some orders are shipped in separate packages. If you believe an item is missing:

  • Wait up to 7 days after the first package arrives
  • Then contact us with your order number and details

NON-DELIVERY CLAIMS

If your order is marked as "Delivered" by the shipping carrier but you have not received it, please contact support@bezelor.com within 7 calendar days of the reported delivery date.

Before submitting a claim, please check with household members, neighbours, building reception, and any designated safe delivery locations. We also recommend contacting the shipping carrier and allowing 48 hours for any delivery-status discrepancies to be resolved.

To initiate an investigation, you must complete our Non-Delivery Claim Form and email the completed PDF to support@bezelor.com, along with any relevant supporting evidence.

📄 Download Non-Delivery Claim Form

BEZELOR reserves the right to verify claims using carrier tracking records, GPS delivery information, delivery photographs, and proof of delivery. Each claim will be reviewed individually, and eligible cases will be resolved through a replacement or refund in accordance with applicable consumer protection laws.

Please note: Submitting a claim does not automatically guarantee a refund or replacement. Fraudulent or intentionally misleading claims may result in further investigation and appropriate action.

ORDER CANCELLATIONS

Orders are processed automatically. If you wish to cancel your order, contact us immediately at support@bezelor.com.

If the order has already been processed, cancellation may not be possible. In that case, we’ll help you initiate a return once the order is delivered.

FAIR USE & ABUSE POLICY

We monitor returns to ensure fair use for all customers. We reserve the right to:

  • Refuse returns or deactivates accounts in cases of excessive returns, used product returns, or suspicious activity
  • Investigate and act upon fraudulent behavior, such as:
    • Abusing promotions
    • Creating multiple accounts
    • Repetitive suspicious purchasing patterns

CHARGEBACKS & DISPUTES

We are always happy to help resolve any issue directly. However:

  • Customers who initiate fraudulent chargebacks after receiving their item may be banned from future purchases
  • Customers who open PayPal disputes without contacting us first will experience delays, as refunds can only be issued after the dispute is closed

If we suspect a case of fraud, the customer will be responsible for covering the return shipping costs, regardless of the outcome of the dispute.

Please contact us first. We’ll resolve your concerns as quickly and fairly as possible.

FINAL CLAUSE

This policy may be updated without prior notice. The latest version is always available on this page. By placing an order, you automatically accept the terms outlined in this return policy.