Brand+ OLEVS 7121 Skeleton Luminous Automatic Watch

Last updated: November 04, 2025

At BEZELOR, we are committed to providing a seamless shopping experience for our customers worldwide. Below, you will find all the necessary details about our shipping process, timelines, and policies.

1. FREE INTERNATIONAL SHIPPING

We offer Free International Shipping on all our orders. Enjoy premium service without any additional shipping costs.

2. ORDER PROCESSING AND DELIVERY TIMES

• Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Delivery Time: Once your order has been dispatched, estimated delivery times are as follows:
• United Kingdom (UK): 7-10 business days
• USA & Canada: 7-10 business days
• Europe: 7-12 business days
• Asia & Australia: 10-15 business days
• Rest of the World: 10-20 business days

Please note that delivery times may vary due to factors beyond our control, such as customs delays, local carrier processing, and holidays.

3. ORDER TRACKING

Once your order is fulfilled, you will receive an email with your tracking number. Tracking updates typically become available within 48 hours after shipment.

Since we use YunExpress as our international shipping provider, once the package arrives in the destination country, it will be handed over to a local last-mile carrier for final delivery. Some examples of last-mile carriers include:

• UK: Hermes, EVRi, Royal Mail
• USA: USPS
• Germany: DHL or Hermes
• France: Colissimo

To track your package, visit the carrier’s website and enter your tracking number. If you do not receive a tracking email within the estimated processing time, please contact us at support@bezelor.com.

4. DELIVERY ISSUES & LOST PACKAGES

If your parcel is lost, or arrives damaged, contact us at support@bezelor.com. We will investigate with the carrier and, once the issue is confirmed, you can choose a replacement or a full refund.

A parcel counts as lost only if tracking does not show it delivered to the address entered at checkout. Parcels delivered to an incorrect address provided by the customer are not covered.

If your package is marked as DELIVERED but you have not received it, follow these steps:

1. Contact the Shipping Carrier: Reach out to the carrier using your tracking number and request delivery details.
2. Check with Neighbors or Reception Desk: Sometimes packages are left in secure locations or with neighbors.
3. Wait 48 Hours: Some carriers mark items as delivered before final delivery.
4. File a Carrier Claim: If the package cannot be located, we may ask you to help us file a claim with the shipping carrier (we will guide you through it) and request a formal investigation.

To request a resolution from BEZELOR, you must provide:

• A copy of the official claim form filed with the shipping carrier.
• A sworn statement (declaration under oath) stating that you have not received the package.
• The completed Non-Delivery Claim Form provided by BEZELOR

📥 Click Here to Download: Non-Delivery Claim Form 📑

Once we receive the requested documents, we will review and verify the case. If your order has not been delivered within 35 calendar days from the date of shipment, you will be eligible for a full refund to the original payment method. If you prefer, we may also offer a replacement as an alternative. Please note that failure to provide the requested information may delay or limit our ability to verify and process your claim.

5. CUSTOMS, DUTIES & TAXES

All customs duties, import taxes, and clearance fees are covered by the BEZELOR. This means the amount you pay at the time of checkout is FINAL, and your order will be delivered to you without any additional charges upon arrival. Our goal is to provide a seamless and worry-free shopping experience, ensuring full transparency and no unexpected fees.

Your satisfaction and peace of mind are our highest priority, and we are committed to assisting you every step of the way.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is provided and the order is returned to us, the customer may be required to pay additional shipping fees to resend the package.

NOTE: We are not responsible for lost packages due to incorrect addresses provided by the customer.

7. DELAYED OR MISSING SHIPMENTS

If your order has not arrived within the estimated delivery time:

• Check the tracking status.
• Contact the shipping carrier for more details.
• If the tracking has not updated for 7 business days, contact us at support@bezelor.com, and we will assist you in investigating the delay.

8. CONTACT INFORMATION

For any shipping-related inquiries, please contact us at:

We appreciate your trust in BEZELOR and are committed to providing the best shopping experience possible!

RETURN & REFUND POLICY

At BEZELOR, we aim to ensure your complete satisfaction. However, if you're not fully happy with your purchase, we offer a 14-day return policy from the date of delivery.

You can request a return through the "My Orders" section in your customer account or by contacting us at support@bezelor.com.

RETURN PROCESS

To initiate a return or exchange, please:

• Request it through your customer portal, or
• Email support@bezelor.com with your order number and reason for the return or exchange.

NOTE: Return requests must be submitted within 14 calendar days of delivery. Requests made after this period will not be accepted.

RETURN SHIPPING & LABEL ELIGIBILITY ✔️

Customers pay return shipping costs for change-of-mind returns. BEZELOR pays return shipping costs for faulty-item returns. Returns must be sent to the warehouse address we provide once your request is approved. We have return centers in the UK and China.

Once a return label is issued, the item must be shipped within 14 calendar days. Labels expire after this period, and the return will no longer be accepted. Items shipped after expiration are not guaranteed to be refunded or received.

RETURN CONDITIONS

Returned items must:

• Be in unused and perfect condition.
• Include all original packaging, accessories, manuals, and promotional items
• Be free from signs of wear, damage, or misuse

Items returned without original packaging or in poor condition may be subject to depreciation deductions or rejection.

We also accept returns for:

• Manufacturing defects
• Shipping errors
• Incorrect items received

Once we receive and inspect the item, your refund will be issued within 14 business days to the original payment method.

ORDERS PAID WITH KLARNA

If your order was paid via Klarna, do not report the return via Klarna. That function is only for unprocessed refunds. We will handle the refund once the returned item is received and verified.

DEFECTIVE OR INCORRECT ITEMS

If you receive an incorrect item or a watch that is faulty on arrival, please notify us within 72 hours of delivery by emailing support@bezelor.com with:

• Your order number
• Clear photos of the issue

You may request a replacement or a full refund. Faults that appear after the first 72 hours are covered by our 12-month warranty below.

Items that arrive damaged in transit are handled the same way: contact us within 72 hours of delivery with your order number and clear photos of the parcel and the watch, and you can choose a replacement or a full refund. You do not pay anything to send a damaged item back.

12-MONTH WARRANTY

Every BEZELOR watch is covered by a 12-month limited warranty from the date of delivery against manufacturing defects, such as the movement stopping or running abnormally, or a fault in the crown, hands or dial.

The warranty does not cover accidental damage, impact or scratches; water damage (unless the watch is sold with a stated water-resistance rating and used within it); normal wear to straps, bracelets, glass and plating; batteries; tampering or repair by anyone other than us; or loss.

To make a claim, email support@bezelor.com with your order number, a short description of the problem and clear photos or a short video. Once we approve the claim, we will repair, replace or refund the watch, and BEZELOR pays the return shipping.

This warranty is in addition to your statutory rights under consumer law.

MISSING ITEMS

Some orders are shipped in separate packages. If you believe an item is missing:

• Wait up to 7 days after the first package arrives
• Then contact us with your order number and details

NON-DELIVERY CLAIMS

If your order is marked as "Delivered" by the shipping carrier but you have not received it, please contact support@bezelor.com within 7 calendar days of the reported delivery date.

Before submitting a claim, please check with household members, neighbours, building reception, and any designated safe delivery locations. We also recommend contacting the shipping carrier and allowing 48 hours for any delivery-status discrepancies to be resolved.

To initiate an investigation, you must complete our Non-Delivery Claim Form and email the completed PDF to support@bezelor.com, along with any relevant supporting evidence.

📄 Download Non-Delivery Claim Form

BEZELOR reserves the right to verify claims using carrier tracking records, GPS delivery information, delivery photographs, and proof of delivery. Each claim will be reviewed individually, and eligible cases will be resolved through a replacement or refund in accordance with applicable consumer protection laws.

Please note: Submitting a claim does not automatically guarantee a refund or replacement. Fraudulent or intentionally misleading claims may result in further investigation and appropriate action.

ORDER CANCELLATIONS

Orders are processed automatically. If you wish to cancel your order, contact us immediately at support@bezelor.com.

If the order has already been processed, cancellation may not be possible. In that case, we’ll help you initiate a return once the order is delivered.

FAIR USE & ABUSE POLICY

We monitor returns to ensure fair use for all customers. We reserve the right to:

• Refuse returns or deactivates accounts in cases of excessive returns, used product returns, or suspicious activity
• Investigate and act upon fraudulent behavior, such as:
• Abusing promotions
• Creating multiple accounts
• Repetitive suspicious purchasing patterns

CHARGEBACKS & DISPUTES

We are always happy to help resolve any issue directly. However:

• Customers who initiate fraudulent chargebacks after receiving their item may be banned from future purchases
• Customers who open PayPal disputes without contacting us first will experience delays, as refunds can only be issued after the dispute is closed

If we suspect a case of fraud, the customer will be responsible for covering the return shipping costs, regardless of the outcome of the dispute.

Please contact us first. We’ll resolve your concerns as quickly and fairly as possible.

FINAL CLAUSE

This policy may be updated without prior notice. The latest version is always available on this page. By placing an order, you automatically accept the terms outlined in this return policy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION? 

• When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address and email address. 
• When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
• Email marketing (if applicable) with your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How is my consent obtained?

• When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we signify your consent to our collection and use of that information for that specific reason only.
• If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or give you the opportunity to say no.

How do I withdraw my consent?

• If after signing up, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting us at support@bezelor.com.

SECTION 3 – DISCLOSURE

• We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

SECTION 4 – SHOPPING

PLATFORM:

• Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
• Your data is stored through Shopify's data storage, databases and general Shopify application. They store your data on a secure server behind a firewall.

PAYMENTS:

• If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once completed, the purchase transaction information is deleted.
• All direct payment gateways adhere to the standards set forth by PCI-DSS as administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.
• PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
• For more information, you can also read Shopify's Terms of Service or Privacy Statement.

SECTION 5 - THIRD PARTY SERVICES

• In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.
• However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
• For these providers, we recommend that you read their privacy policies so that you can understand how these providers will handle your personal information.
• In particular, please remember that certain suppliers may be located in or have facilities that are located in a different jurisdiction than you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party service provider, your information may become subject to the laws of the jurisdictions in which that service provider or its facilities are located.
• For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.
• Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

SECTION 6 – SECURITY

• To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
• If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Here is a list of cookies we use. We list them here so you can choose whether or not to opt out of cookies.

• Session_id, unique, session token, allows Shopify to store information about your session (referrer, landing page, etc.).
• Shopify_visit, no data retained, persistent for 30 minutes since last visit, used by our website provider's internal statistics tracker to record the number of visits.
• Shopify_uniq, no data retained, expires at midnight (relative to the visitor) the next day, counts the number of visits to a store by a single customer.
• Secure_Session_id, unique, session token
• Storefront_digest, unique token, undefined If the storefront has a password, this is used to determine if the current visitor has access.
• Cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.

SECTION 8 - AGE OF CONSENT

• By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

• We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you will know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose.
• If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION:

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, please contact our Privacy Compliance Officer at: